University Hospitals Coventry and Warwickshire NHS Trust: Complaints
(asked on 20th February 2018) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what information his Department holds on the number of formal complaints University Hospitals Coventry and Warwickshire Trust received in each year since 2010.
NHS Digital is the organisation responsible for collecting and publishing NHS complaints data. These data were collected annually until 1 April 2015. NHS Digital now collects these data quarterly. The data provided covers the period 1 April to 31 March in each year.
Because of changes to the method and frequency of the data collection NHS Digital currently classify data from April 2015 onwards as ‘experimental’ so this data cannot be compared with previous years.
University Hospitals Coventry and Warwickshire NHS Trust received the following complaints each year from 2010.
2009-10 | 2010-11 | 2011-12 | 2012-13 | 2013-14 | 2014-15 | 2015-16 | 2016-17 |
484 | 512 | 497 | 483 | 490 | 479 | 574 | 607 |
A total of 312 complaints were received covering Quarters 1 and 2 of the 2017-18 period.