Question to the Department for Levelling Up, Housing & Communities:
To ask the Secretary of State for Levelling Up, Housing and Communities, if he will take steps to ensure that freeholders and management companies of leasehold properties have accessible means by which leaseholders can contact them.
Sections 47 and 48 of the Landlord and Tenant Act 1987 are clear that any written demand for rent or service charges must include the name and address of the immediate landlord; and that a landlord must provide an address within England and Wales at which notices, including notices in proceedings, may be served. A leaseholder is not liable for the demand for rent or the service charge until this information is provided.
The Government established an independent working group, chaired by Lord Best, to raise standards across the property agent sector, which also considered suggestions to improve transparency. The working group published its final report to Government (see: https://www.gov.uk/government/publications/regulation-of-property-agents-working-group-report) and we are considering the report's recommendations.