Independent Case Examiner

(asked on 19th February 2018) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, from what acceptance date the Independent Case Examiner's Office is allocating complaints to an investigation case manager.


Answered by
Kit Malthouse Portrait
Kit Malthouse
This question was answered on 23rd February 2018

As at 20 February 2018, the Independent Case Examiner’s Office were allocating dedicated Investigation Case Managers:

  • Disability, Pensions, Working Age and Debt Management complaints that were accepted on or after 22 November 2016.
  • Provider complaints that were accepted on or after 24 November 2016
  • Child Maintenance Group complaints that were accepted on or after 31 January 2017
  • WASPI complaints that were accepted on or after 27 March 2017
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