Jobcentres

(asked on 13th January 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average caseload was per work coach at Jobcentres in the last 12 months.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 18th January 2023

Cases are seen on their specific requirements determined by factors including which conditionality regime they are in, so there is no single measure of Cases per Work Coach.

That said, the most commonly used measure in this regard is Intensive Work Search (IWS) Caseload per Work Coach, which (although imprecise) is the most useful barometer as these are the cases where the majority of Work Coach time is spent.

Area

Average IWS caseload per WC in over last 12 months

Central England

109

London & Essex

105

North East

107

North West

116

Scotland

109

South

112

Wales

103

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