Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps his Department has taken to prevent tax credit claimants incurring overpayments in the last 12 months; and if he will make a statement.

HMRC have built on existing measures to address the risk of tax credits claimants incurring overpayments. This activity incorporates improvements to education and guidance, including to identify and address error and fraud at an earlier stage.

HMRC have delivered an ambitious training programme in 2019-20 to equip frontline staff with a wider range of tools and skills to help claimants maintain their correct entitlements. This includes continuing development of prompts to support conversations with claimants to keep their awards on the right footing.

HMRC have extended the range of their education and reminder campaigns to promote the correct reporting of the various factors that affect a claimant’s entitlement: for example, targeted letters to increase understanding of the criteria for single or joint claims or how to declare self-assessed income.

HMRC have also put measures in place to respond to the impacts of COVID-19 on claimants’ lives. In recognition that many claimants are not able to work their normal hours (including because they have been furloughed) the Government has legislated to suspend the eligibility criteria on “hours worked” in Working Tax Credit for claimants temporarily affected by the pandemic. This eliminates a potential source of overpayments.

For overpayments resulting from error and fraud, in five of the last six years for which results are available, HMRC have met the target set by ministers to restrict outturn levels to below five per cent of total expenditure. This includes 4.9% in 2018-19, the latest year for which HMRC have published Official Statistics; details of these can be found at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/920091/child_and_working_tax_credits_EF_2018-19_first_release.pdf

HMRC continue to develop options to challenge losses from error and fraud, including working with their counterparts across Government and the wider public sector.