Railways: Compensation

(asked on 19th December 2017) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the Parliamentary Under Secretary of State’s letter of the Chair of the Transport Select Committee of 17 November 2016, how much has been paid to customers to date under the Delay Repay passenger compensation scheme to date; and who is responsible for funding those payments.


Answered by
Paul Maynard Portrait
Paul Maynard
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 8th January 2018

The compensation payments made by Train Operating Companies (TOC) to passengers up to 2016/17 are published on the GOV.UK website, see following link: https://www.gov.uk/government/publications/train-operating-companies-passengers-charter-compensation.

The funding of compensation payments depends on the franchise agreement that the TOC has with the DfT and whether or not the TOC is paying the Department for Transport profit share or is eligible for revenue support.

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