Universal Credit

(asked on 24th November 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what her Department's policy is on the frequency with which work coaches are expected to meet clients on universal credit.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 1st December 2020

The frequency of interventions that Universal Credit Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. Since Covid restrictions began earlier this year, claimants have been supported by Work Coaches applying a more flexible approach, using their knowledge of the customer and the local situation to determine whether support should be provided in person, by phone or through digital channels. Our job centres have remained open so that vulnerable customers needing face to face support have been able to access it.

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