Energy: Consumers

(asked on 18th December 2017) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether Ofgem plans to review its social obligations reporting system relating to vulnerable energy consumers.


Answered by
Margot James Portrait
Margot James
This question was answered on 20th December 2017

As the independent regulator, it is for Ofgem to decide when to review its social reporting system. Ofgem set the terms in the licence that require suppliers to provide information on their performance in relation to their social obligations. This includes their dealings with domestic customers in relation to payment methods, levels of debt and debt repayment rates, prepayment meters, disconnection rates and non-financial support for consumers in vulnerable situations.

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