Armed Forces: Housing

(asked on 10th January 2023) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, pursuant to the Answer of 5 December 2022 to Question 97447 on Armed Forces: Housing, what proportion of reactive maintenance tasks were subject to recalls in each quarter since the contract began.


Answered by
Alex Chalk Portrait
Alex Chalk
Lord Chancellor and Secretary of State for Justice
This question was answered on 16th January 2023

In line with the Future Defence Infrastructure Services (FDIS) Accommodation contracts, comprehensive Key Performance Indicator (KPI) statistics are not published for the initial six-month bedding-in period as there is insufficient quality assured data.

Reactive Maintenance recalls are one of the contract KPIs for Amey and VIVO. However, their systems have not yet captured this data.

This is one of the performance failings MOD have directed Amey and VIVO to address and this is recognised in their Rectification Plans.

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