Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Digital, Culture, Media and Sport, whether she has made an assessment of the comprehensiveness and quality of Ofcom’s quarterly telecoms complaints data in terms of enabling consumers to make informed decisions; and if she will make a statement.
Ofcom publishes quarterly data on the number of complaints it receives about communications providers. In addition, the government has recently legislated in the Digital Economy Act 2017 to give Ofcom the power to collect and publish a wider range of service quality data from providers. This data will be published in Ofcom’s annual Comparing Service Quality reports and will ensure that consumers have access to better and more comprehensive data on service quality metrics in addition to complaints statistics.