Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, whether she has had discussions with OFWAT regarding the accessibility of its public contact channels; and what steps are being taken to ensure that members of the public receive timely responses to enquiries.

Customers can contact Ofwat by phone, post, email and via the website. Ofwat’s Customer Enquiries and Disputes (CED) team has worked hard over the past year to improve the timeliness of responses to customers which was impacted by increased contacts to Ofwat last year.