Department for Work and Pensions: Telephone Services

(asked on 18th November 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether self-employed musicians can submit music for use on her Department's helplines.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 23rd November 2020

DWP has a procurement framework with a list of suppliers whom we can purchase from. The Department must ensure that any music used is licence-free and adheres to accessibility standards. There are also set parameters regarding audio frequencies to ensure a quality experience for callers, particularly when using a mobile telephone.

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