Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps his Department is taking to address the delays in HMRC responding to correspondence from small businesses and accountants.

HMRC performance has been challenging this year as the country emerges from the pandemic, and performance on answering customer correspondence is not where HMRC would like it to be.

HMRC has put measures in place to improve the position on answering correspondence and return it to pre-pandemic levels. Through those measures, they expect to have recovered the correspondence position by the start of the new financial year, so that by April they will be delivering normal, pre-pandemic, performance.