Government Departments: Telephone Services

(asked on 29th November 2017) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what discussions her Department has had with (a) Ofcom and (b) the Phone-paid Services Authority on call connection service access to helplines provided by (i) her Department and (ii) other UK Government Departments.


Answered by
Matt Hancock Portrait
Matt Hancock
This question was answered on 4th December 2017

We hold regular discussions with Ofcom and the Phone-paid Services Authority (PSA) in relation to the regulation of premium rate services.

Where the PSA has reason to believe that providers of such services may be in breach of their Code of Practice, they may investigate and in serious cases will refer them to its Code Adjudication Tribunal, which has the power to impose sanctions and orders, including fines, refunds to consumers and suspending the service in question.

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