Train Operating Companies: Coronavirus

(asked on 11th November 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what discussions he has had with train operating companies on refunding rail tickets purchased before the November 2020 covid-19 lockdown was imposed.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 16th November 2020

Off-Peak, Anytime and season tickets are already refundable in accordance with the National Rail Conditions of Travel.

In October we agreed with the rail industry that, where a passenger with an Advance ticket is prevented from travelling due to COVID-19 restrictions, change of journey administration fees will be waived and, if they purchased their ticket directly from a train operator, they will be able to apply for a Rail Travel Voucher. Independent rail retailers can use their discretion to offer a credit note if they have the ability to do so, or a fee-free change of journey.

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