UK Visas and Immigration: Telephone Services

(asked on 12th May 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what the average waiting time is for telephone calls made from 1 May 2022 to the dedicated advice line for hon. Members for UK Visas & Immigration.


Answered by
Kevin Foster Portrait
Kevin Foster
This question was answered on 19th May 2022

We recognise that during peak periods waiting times can be considerably longer than that. This is due to an increase in call demand since the beginning of the Ukraine crisis.

As a result of the increased demand the Department has more than doubled the number of staff operating the helpline. MPs can also contact the Home Office via the MPs Urgent Enquiries inbox or in person at the Portcullis House walk-in hub.

Reticulating Splines