Visas: Applications

(asked on 15th December 2022) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, if she will publish her Department's internal customer service targets for processing each category of visa application.


Answered by
Robert Jenrick Portrait
Robert Jenrick
This question was answered on 10th January 2023

Visa applications are assessed on their individual merits and caseworkers will consider any compassionate grounds raised as part of the application assessment. Published policy guidance for each visa route will factor this where relevant. Caseworker guidance for each visa types can be found here: Visas and immigration operational guidance: Immigration staff guidance - detailed information - GOV.UK (www.gov.uk)

Those seeking to raise compassionate grounds to expedite their application should still apply and pay for their visa application online in the normal way. They should alert their request to their chosen Visa Application Centre or by contacting the UKVI Call Centre. There is no internal guidance on compassionate grounds to expedite a visa application, as where a case may contain individual factors which make it compelling or compassionate then the case will be expedited by UK Visas and Immigration staff and considered under its own merits.

The Department does not have internal customer service standards. Further information relating to Visa waiting times can be found on the .GOV website here: Visa decision waiting times: applications outside the UK - GOV.UK (www.gov.uk).

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