Home Office: Standards

(asked on 23rd October 2017) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to (a) reduce the time taken for decisions to be made by her Department and (b) improve her Department's performance against its service standards.


Answered by
Brandon Lewis Portrait
Brandon Lewis
This question was answered on 31st October 2017

The Home Office regularly publishes performance data as part of the quarterly Home Office Transparency release, including elements such as performance against service standards and applicant satisfaction.

The Home Office regularly reviews its capacity plans and resources and redeploys staff where necessary to help meet and maintain service standards for individual services or routes, for example by bringing in extra staff to meet the recent increase in demand for our services from European citizens.

The Home Office has well developed transformation plans which will improve productivity and performance and further improve the quality and timeliness of services we provide for our customers

Reticulating Splines