Universal Credit: Telephone Services

(asked on 16th October 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the Answer of February 2016 to Question 25760, what advice he gives to applicants needing to make a telephone call to discuss their Universal Credit claim but not able to afford to use his Department's helpline.


Answered by
Damian Hinds Portrait
Damian Hinds
Minister of State (Education)
This question was answered on 19th October 2017

As announced by the Secretary of State at the Work and Pensions Select Committee on 18 October 2017, DWP plans to change the Universal Credit helpline to a freephone number over the next month.

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