Department for Work and Pensions: Telephone Services
(asked on 12th October 2017) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average time of a call was to 0345 telephone numbers by his Department.
This question was answered on 19th October 2017
Within the last 12 months, the average length of time for a telephone call to the Department for Work and Pensions’ 0345 telephone lines was 11 minutes 29 seconds.