Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she plans to take in response to UK Visas and Immigration failing to meet its service standards of responding to queries from hon. Members within 20 working days.

The Department recognises that it has not been able to meet service standard in some cases but has implemented an action plan to clear backlogs and drive up performance.

The Department works to a target of responding to 95% of Hon. Members written correspondence within 20 working days and has recruited additional resources to help clear the backlogs. The Department expects to return to answering Hon. Member’s correspondence within service standard by the end of March 2022.