Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what plans he has to allow local public health departments to write the scripts for telephone calls to contacts of people who have tested positive for covid-19.
NHS Test and Trace adopts a continuous improvement approach to develop the scripts used by contact tracers on an ongoing basis. These have been designed by expert contact tracers at Public Health England. Local teams have access to central scripts and can adapt them to mirror the way in which they are following-up cases. This includes the use of a piloting approach to trial the impacts of alternative scripts, or adjustments within scripts, to understand whether these improve the public experience of the service.