Universal Credit

(asked on 13th September 2017) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what training his Department has provided to jobcentre work coaches to help claimants adapt to the new universal credit benefit since that benefit was introduced.


Answered by
Damian Hinds Portrait
Damian Hinds
Minister of State (Education)
This question was answered on 9th October 2017

We have in place a substantial programme of learning and ongoing support for work coaches to enable them to support all customers, whatever their needs. Work coaches receive a blend of face-to-face and online learning, which focuses on both the technical delivery steps and importantly the transformational change, as well as consolidation of training post-completion.

Accreditation is also core to establishing our Work Coaches as an externally recognised professional workforce, and is central to our commitment to their continuous professional development. The learning and accreditation for Work Coaches reflects the critical role they play in the successful delivery of Universal Credit. However, we are not complacent and are investing in our people at all levels to give them the skills, knowledge and tools to deliver.

The Universal Credit Full Service has a training feature that allows our staff to experience the system. Feedback from staff on the training has been positive, particularly the ability to experience the system before their jobcentre goes live with the full service.

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