Online Safety Bill

Sharon Hodgson Excerpts

2nd reading
Tuesday 19th April 2022 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

I speak in this debate as chair of the all-party parliamentary group on ticket abuse, which I set up over 10 years ago. The APPG shines a light on ticket abuse and campaigns to protect fans who are purchasing event tickets from being scammed and ripped off, often by the large-scale ticket touts that dominate resale sites such as Viagogo and StubHub. The APPG works with experts in the field such as FanFair Alliance, a music industry campaign, and the Iridium Consultancy to tackle industrial-scale ticket touting. I hope that when this legislation is reviewed in Committee, those organisations will be called on to share their expertise in this area.

Sadly, online ticket fraud is absolutely rife. Despite some regulatory and legislative improvements, not least in the Consumer Rights Act 2015, too many fans are still being scammed on a regular basis. The Bill, as it stands, includes a major loophole that means people will not be properly protected from online fraud. Search engines such as Google are not currently covered by the requirements on fraudulent advertising. A key issue in the ticketing market is how websites that allow fraudulent tickets to be sold often take out paid ads with Google that appear at the top of the search results. This gives the false impression to consumers that these sites are official ticket outlets. People mistakenly believe that only authorised ticket outlets can advertise on Google—people trust Google—and they are scammed as a result.

The Times reported last year that Google was taking advertising money from scam websites selling Premier League football tickets, even though the matches were taking place behind closed doors during lockdown—you couldn’t make it up. The Online Safety Bill needs to ensure that consumers are provided with much greater protection and that Google is forced to take greater responsibility for who it allows to advertise. If the Bill took action, online ticket fraud would be drastically reduced. With £2.3 billion lost to online fraud in the UK last year, it is very much needed.

It is also important to remember the human side of online fraud. Victims go through intense stress, as they are not only scammed out of their money but feel duped, stupid and humiliated. There cannot be a Member of this House who has not had to support a constituent devastated by online fraud. I have come across many stories, including one of an elderly couple who bought two tickets to see their favourite artist to celebrate their 70th wedding anniversary. When they arrived at the venue, they were turned away and told that they had been sold fake tickets. I have a lot more to say, Madam Deputy Speaker, but I think you get the drift.

Legacy of Jo Cox

Sharon Hodgson Excerpts

Thursday 9th September 2021 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

It is an honour to follow my hon. Friend the Member for Coventry North West (Taiwo Owatemi), and I thank my hon. Friend the Member for Bermondsey and Old Southwark (Neil Coyle) and the hon. Member for Chatham and Aylesford (Tracey Crouch) for securing this important debate. I congratulate my wonderful hon. Friend the Member for Batley and Spen (Kim Leadbeater)—as others have said, it is fantastic to be able to say that—on her excellent, indeed sublime, maiden speech. I have no doubt that she will go on to do great things and I am excited to be able to watch and, I hope, help her in any way I can. No one knew Jo better, and that love and admiration shone through today. I know Jo would have been very proud, as indeed her whole family rightly are.

Sadly, we all remember hearing the news on that horrific day in June 2016, as well as the conversations that followed with friends, family and, particularly for MPs, our children. Jo’s children, Cuillin and Lejla, were much younger than mine, but I have no doubt that children of MPs, like my Joseph and Emily, who kiss goodbye to their mam or their dad when they head off for a regular constituency day, were united that day, both in fear for their parent’s safety, but also in heartbreak, love and understanding for Jo’s children.

I have always reassured my family, as I am sure we all do, that I am safe in my work. Although the weeks and months after Jo’s murder were difficult for everyone who knew her in so many ways, we have all been comforted by Jo’s words that we all know so well:

“we are far more united and have far more in common than that which divides us.”—[Official Report, 3 June 2015; Vol. 596, c. 675.]

Jo put those words into action and, like me, as we have heard she was a pragmatic idealist. Also like me, she believed in cross-party working—for any advice on setting up all-party groups, I’m your girl! I truly believe that in order for something to succeed, it must be done with the support of colleagues across the political spectrum and across the House. Anyone who knows me in this place will know that I stand by that.

Soon after becoming an MP Jo set up the cross-party loneliness commission, together with the former Member for South Ribble. I am proud of my hon. Friend the Member for Leeds West (Rachel Reeves) who was able to continue Jo’s work on that important issue. Loneliness is not just a problem for the elderly, as the hon. Member for Chatham and Aylesford (Tracey Crouch) said in her excellent contribution. As I discovered when my daughter went to university, although surrounded by many young people, she was desperately lonely and felt very isolated for the first few months, so I would add students to the list that the hon. Lady gave earlier.

As we heard from my hon. Friend the Member for Enfield, Southgate (Bambos Charalambous), the Jo Cox Commission on Loneliness found evidence that loneliness can adversely affect a person’s health, so it is indeed a public health issue that we all need to take seriously. I am sure that Jo would have been working throughout the pandemic, among other things, to keep people connected and help tackle loneliness, as I know the Jo Cox Foundation has been doing.

Last December, as the then shadow Minister for Veterans, I asked the then Veterans Minister, the hon. Member for Plymouth, Moor View (Johnny Mercer), to support and promote the Jo Cox Foundation’s Great Winter Get Together for veterans. I am pleased to say that we were both able to attend a very large virtual roundtable discussion with hundreds of veterans, hosted by the fabulous Jo Cox Foundation and the Royal British Legion. That was just at the beginning of this year—in February, I recall—and it was excellent.

As we have heard, Jo achieved so much in such a short space of time as an MP. We will never know what might have been, but I am confident that it would have been magnificent. Jo’s legacy lives on in the organisations, charities and work that continue in her name. Through the Jo Cox women in leadership programme, we are seeing more women who love and act like Jo enter politics, such as my hon. Friend the Member for Birmingham, Edgbaston (Preet Kaur Gill) and my wonderful hon. Friend the Member for Canterbury (Rosie Duffield). We are all the better for it.

It is an honour, as well as heartbreaking, to sit under the Jo Cox memorial plaque, a reminder of the impact that she had across the Chamber and, indeed, the world. It is our duty to ensure that Jo is remembered and that her legacy lives on. On days like today, I am confident that it will.

Oral Answers to Questions

Sharon Hodgson Excerpts

Thursday 1st July 2021 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

If he will make it his policy to support the Charity Commission’s request to refer the Royal Albert Hall to the charity tribunal.

[The Attorney General (Michael Ellis)]

The disagreement between the Charity Commission and the Royal Albert Hall is long-running and raises complex issues of charity law. The parties have been asked to try to resolve these issues without recourse to potentially costly litigation. That process is ongoing. My officials are continuing to engage with the parties to assist them in working through the contentious matters raised by this case.

[Mrs Hodgson [V]]

A face-value ticket for an Eric Clapton concert in May next year at the Royal Albert Hall costs £175, yet tickets are on sale on Viagogo at a 577% mark-up, at £1,185 per ticket. The seats in question are owned by a party related to a vice-president of the corporation. The Attorney General wrote to me last week to say that he wishes to

“move this matter towards a satisfactory resolution as swiftly as possible.”

Will he therefore take immediate action on this serious and clear conflict of interest at a British institution and permit the Charity Commission to take this to a tribunal?

[Mr Speaker]

Eric Clapton is a rock star, just to help the Attorney General!

Budget Resolutions and Economic Situation

Sharon Hodgson Excerpts

Monday 8th March 2021 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]]

Treasury data shows that transport infrastructure spending in London is 2.5 times more per person than in the whole of the north of England. If the Chancellor is serious about levelling up, we need to see spending on our vital infrastructure in all parts of the north-east too. That is why, on Wednesday last week, I presented a petition to Parliament calling for the Leamside line to be reopened in full, and the Restoring Your Railway Fund bid calling for that was submitted on Friday. Reopening the line in full would bring rail back to Washington, which is the largest town in England without a rail link, but the line would also bring remarkable economic and connectivity benefits to the entire region. After more than a decade of neglect from Conservative Governments, with the added impact of the pandemic on top, the north-east needs that.

Some businesses in my constituency have had to close due to the coronavirus restrictions, without any access to financial support. They include driving instructors, mobile hairdressers and other businesses that do not have premises. The Government should not be putting local authorities on the line and making them the fall guys for a conscious decision that the national Government made. It is this Government who are hitting an estimated 6,500 key workers across my constituency with a real-terms pay cut. They include the NHS heroes we all clapped for, but clapping does not put food on their tables. This also hits our teachers, police officers and all public sector workers, who we all rely on day in, day out. After working on the frontline throughout the pandemic, our key workers really do deserve better.

My constituents all need assurances and certainty, but the Government have failed to do that in this Budget. The Government have made it clear that they are happy to stick to the status quo of the same unfair economy and unequal country that has been so cruelly exposed by this deadly virus.

Oral Answers to Questions

Sharon Hodgson Excerpts

Monday 27th April 2020 Commons Chamber

[Peter Aldous (Waveney) (Con)]

What steps his Department is taking to tackle covid-19 on the prison estate.

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

What assessment he has made of the preparedness of prisons to respond to the covid-19 outbreak.

[Dan Jarvis (Barnsley Central) (Lab)]

What assessment he has made of the preparedness of prisons to respond to the covid-19 outbreak.

--- Later in debate ---

[Robert Buckland]

My hon. Friend can be assured that my officials work closely with the Prison Officers Association. The restricted regimes we have put in place mean that prisoners are spending more of their time in their cells, to support social distancing. When they are allowed out of their cells—for example, for exercise, association or showering—it is on a rota basis, in small, manageable groups supervised by officers, allowing for social distancing to be maintained. The message to stick to the guidance is being reinforced through gold command as part of the command and control structures that now operate right across our prison estate, and we are reinforcing that message through a range of activity—for example, via posters and prison radio.

[Mrs Hodgson [V]]

While most prisons are taking every precaution to prevent the spread of covid-19, union sources report that some rogue governors are attempting to return to business-as-usual practices, such as unlocking large numbers of prisoners and restarting training courses. Does the Secretary of State condemn that reckless behaviour and agree that all governors should be following official guidance, without exception?

[Robert Buckland]

The hon. Lady is right to point out the danger of over-enthusiasm going ahead of the guidance. It is clear that the work that has been done by governors, staff and, indeed, the prisoners themselves in our institutions has helped to minimise the sort of explosive outbreak that we were quite rightly worried about. My advice—my instruction—to everybody involved in this is to stick to the guidelines. We are not in a position yet to change that regime. Please follow the guidelines that have been set out clearly by Her Majesty’s Prison and Probation Service.

Birmingham Commonwealth Games Bill [Lords]

Sharon Hodgson Excerpts

2nd reading & 2nd reading: House of Commons
Monday 9th March 2020 Commons Chamber

[Nigel Huddleston]

The right hon. Gentleman makes a fair point. The integration of transport and the co-operation of all stakeholders in the run-up to the games, as well as during and after, is being considered by the organising committee and other stakeholders, including the Department for Transport. That is a key factor that we hope will ensure the legacy of the games.

The Bill will also set a statutory basis for a games transport plan and provide the Secretary of State with a power of direction to safeguard the delivery of essential road regulation measures. I can assure the House that any road regulation measures will be kept to a minimum, so we can run a safe and efficient games. Local residents and businesses will be consulted and kept informed of the proposals.

Secondly, the Bill will work to protect the commercial rights of those who invest in the games as sponsors. Securing commercial sponsorship is critical to staging a world-class event and maintaining investment in the games. That can be achieved only when the rights of sponsors are protected. The Bill introduces measures, similar to those for the Olympic games in London and the Commonwealth games in Glasgow, to protect against unauthorised association. That is not designed to stop the many local residents and community groups who will want to show their support for the games; in fact, the organising committee wants to make it easier for them. Last week, it launched its new community programme, United by Birmingham 2022. Community projects that share the vision and mission of the games can apply to join.

The provisions are instead aimed at stopping commercial infringements, where a business is claiming an association with the games without making the commitments required of an authorised business. The Bill places a duty on the organising committee to produce guidance to ensure that everyone is clear about what activity may constitute an infringement. It introduces restrictions to advertising and trading in and around games locations. Again, they are in line with the approach of previous games. The restrictions will ensure that trading does not obstruct easy movement in the vicinity of games locations and will provide a consistent approach at each venue.

Regulations will set out the detail of when and where the temporary and proportionate restrictions will apply. They will be driven by the particular usage of each games location. The organising committee will be required to produce guidance on the effect of the advertising and trading restrictions, which local authorities will share with traders that may be affected. That will help to ensure that traders likely to be affected will be aware of what they need to do.

Thirdly, there are provisions on ticket touting. There is a role for a responsible secondary ticketing market for those who are genuinely no longer able to attend events, but professional touts are a scourge on any major event. They make tickets more expensive and make it harder for fans to see the events they love. We have already legislated to ensure there is a responsible market, from strengthening requirements on secondary platforms to banning touts from using bots to dodge security measures. Those measures received the support of both sides of the House. These are robust powers that stop online touts hoovering up large numbers of tickets for profit and help consumers to make informed choices when buying tickets on the secondary market. However, these games are a global, multi-sport event underpinned by significant public investment, so we want to go even further so that fans can buy tickets, confident that they will not be funding unscrupulous touts. That is vital if we are to act as a powerful deterrent to touts and protect the integrity of the games. Only those vendors authorised to sell tickets by the Birmingham 2022 organising committee will be permitted to do so, meaning that buying tickets will be clear, simple and affordable for genuine fans.

The Bill will create an offence that will apply to any unauthorised attempt to sell tickets for profit in the course of business or in a public place. Over 1 million tickets will be available for games events.

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

The measures that the Minister is announcing sound as though they will go some way towards achieving what we all want: to ensure that tickets end up in the hands of the fans at the price intended, not at vastly inflated prices. To ensure the enforcement of what he hopes to achieve, will he consider extra funding for National Trading Standards so that it has the resources to enforce what he has put in the Bill?

[Nigel Huddleston]

I thank the hon. Member for that point and praise her for the work that she has done on unscrupulous secondary ticket sales. She makes a fair point. The dynamics and details of sales and enforcement relating to tickets have still to be determined, and I am sure that everybody has heard her comments.

The organising committee’s ticketing strategy will be underpinned by the values of fairness, affordability and accessibility. That will help to ensure that everyone who wants to experience the games will have an opportunity to do so.

Finally, the Bill contains measures on the funding of, and reporting on, the games. The organising committee has been established as a non-departmental public body. It is subject to standard controls on public bodies and will provide regular budgetary and financial updates to Parliament over the life cycle of the games. Indeed, the organising committee’s first annual report and accounts were laid in Parliament in September last year, and the report for the year 2019-20 is due to be published this coming July.

The Bill contains a technical measure that makes sure that financial assistance given to the organising committee continues to comply with financial propriety rules. Alongside that, the Bill also requires the organising committee to produce an annual report on its delivery of the games. However, those interested in the delivery of the games will not need to wait for a statutory report. The organising committee already produces quarterly updates on its delivery; the next one will be available shortly and will be published on its website. Indeed, I met the CEO of the organising committee, Ian Reid, during my recent visit to Birmingham and came away with a really strong sense of confidence that the games will be a huge success.

--- Later in debate ---

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

It is a pleasure to follow the hon. Member for Birmingham, Northfield (Gary Sambrook) and to have listened to some excellent maiden speeches. I am pleased to take part in this debate, not least because I had an important statutory instrument Committee on coronavirus at 6 pm, so had to slip seamlessly out of and back into the Chamber. I am grateful for your indulgence, Madam Deputy Speaker.

I welcome the fact that the 2022 Commonwealth games will be held in Birmingham. It is a brilliant opportunity for the country, especially the west midlands—which, I am sure hon. Members have noticed, I am not from. I wish to focus my remarks on part 3 of the Bill, specifically with regard to ticket touting. As the House will know, I have campaigned against abuses in the secondary ticketing market for over a decade, and it can rest assured that I will not stop until fans stop being ripped off. We have had some notable achievements, in the last 18 months especially, but we are not there yet. The Bill provides the Government with an opportunity to address some of the issues relating to the secondary ticketing market. The Minister outlined some of those in his opening speech and I will be excited to see the detail when it works its way through the House.

[Dr Lisa Cameron (East Kilbride, Strathaven and Lesmahagow) (SNP)]

The hon. Member is making an excellent point about ticket touts. Does she agree that it is very important that people across the UK can attend the games, no matter their socioeconomic class or how much money they have in their pocket, and that the organisers take ticket pricing extremely seriously?

[Mrs Hodgson]

I totally agree, and I shall say more about that shortly. I know that the Minister and, in particular, my hon. Friend the shadow Secretary of State share our passion for fairness in this regard, and I hope that the Bill will be a strong instrument in sorting out some of the worst aspects of touting in the ticket marketplace.

Part 3 says that touting tickets for the games will be prohibited. Hear, hear: that is excellent news. It will help the organising committee to ensure that tickets are both accessible and affordable for genuine fans, and I welcome that aim. The ethos of the sporting industry is to give people who will not necessarily ever have attended a sporting event—people who are typically young, or from a low socioeconomic background—access to affordable tickets, so that they can attend events and engage with, and potentially take up, the sport involved. They may then become the grassroots that can keep a sport alive. It is outrageous that ticket touts, operating outside the law, can take that opportunity away from people who might need it and sell tickets, many times above their face value, for personal profit.

Ticket touting does not benefit the sport, the players, the organisers or the venue; it only benefits the tout. Tickets for the games will be rightly sought after and I am sure that we will all try to get hold of some, so how will the Government enforce the regulations? What support will Birmingham Trading Standards be given to enforce them, in the form of finance and resources, and will West Midlands Police be given additional funds to support Trading Standards? Given that much of the touting activity targeting the games will be online, will the National Trading Standards e-Crime Team receive additional funds to tackle online breaches of the legislation?

Birmingham Trading Standards does not have the expertise or, currently, the trained staff that are needed in this highly specialised area. A Minister in the other place, Baroness Barran, said:

“Enforcement officers already have a suite of investigatory powers available to them through schedule 5 to the Consumer Rights Act 2015”.—[Official Report, House of Lords, 25 February 2020; Vol. 802, c. 200.]

However, enforcement officers do not have the funding and resources that they need to implement these powers, and the “deterrent” in the Consumer Rights Act 2015 does not work. I hope that the convictions, just two weeks ago, and the sentencing of two ticket touts in Leeds will deter ticket touts; but they, too, will know that enforcement agencies do not have the necessary resources to do anything about their illegal behaviour. There are simply too many touts for an under-resourced agency to deal with.

Touts have been able to get away with it scot free for far too long, and the Bill must ensure that that is a thing of the past. According to the Department’s press release about the Bill last year,

“buying tickets will be clear, simple and affordable.”

However, the Minister will be aware that Google has allowed Viagogo to have “paid-for ads” for most events at the top of its search engine. Will the Government ensure that Google does not take sponsored ads for games tickets from secondary sites such as those of Viagogo and StubHub? As the Minister knows, ads for Viagogo that appear at the top of Google searches give consumers the impression that this a trusted and verified website, but that could not be further from the truth. Will he please tell us who, if the ads do appear and tickets are found on the secondary ticket websites, will be responsible for reporting the existence of those tickets? The games organisers will have enough to do without having to search and check that there are no fraudulent tickets for sale online. What guidance and support will the organising committee be given to establish a mechanism to reassure those who buy tickets that they are buying them from official ticketing platforms for the games?

London 2012 showed that we can protect tickets for events. That worked really well, and the Commonwealth games, or any other ticketed event, should not be any different. As we saw in 2012, ticketing regulations must be supranational, and ticket touting must be made an offence anywhere in the world. People operating abroad or using servers that are abroad, and selling tickets to the games, must be subjected to these regulations if we are to protect consumers and the reputation of the games. It should not matter where a person is, or where the server that that person is using is: ticket touting must be an offence anywhere in the world.

The Government can and should protect consumers from the abuses of the secondary ticket market. The Commonwealth games need not have a special status; the Government can use the points that I have briefly made as a blueprint for other high-demand music, sporting and theatre events that attract visitors to the UK. I urge the Minister to look into this issue as a matter of urgency. The Government need to fund enforcement agencies properly, so that we can stamp out ticket abuse once and for all.