Train Operating Company Contracts
Lord Pickles Excerpts(1 year, 11 months ago)
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Lord Davies of Gower (Con)
I accept what the noble Baroness says. We have discussed this outside the Chamber, and it is something that the Government are working hard to improve.
Holidays: Cancellations
Lord Pickles Excerpts(5 years, 5 months ago)
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Lord Pickles (Con)
My Lords, has my noble friend observed that two holiday companies, loveholidays and On the Beach, have resigned from ABTA to avoid paying full refunds on cancellations due to Covid-19? Will she look carefully at the regulations and in particular at the alleged loophole that suggests that if the Foreign Office advises against travel and yet the company itself keeps a flight and the accommodation open, a full refund is not payable?
Baroness Vere of Norbiton (Con)
We keep under review the issue of Foreign Office advice and the implications for cancellation and subsequent refund. Travel is no longer the almost risk-free experience that it used to be, and I encourage all consumers when they book travel to look very carefully at whether the travel business is a member of ABTA or ATOL, and what would happen in each circumstance were their journey to be curtailed.