Asked by: Lord Lipsey (Labour - Life peer)
Question to the HM Treasury:
To ask His Majesty's Government what consideration they gave to the Report from the Communications and Digital Committee Digital exclusion (3rd Report, Session 2022–23, HL Paper 219) when removing the postal address for HMRC from tax code notices.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
HMRC could not have considered the 2022-23 Communications and Digital Committee Report on Digital Exclusion when removing the postal address from tax code notices, as this change occurred over 5 years ago. In keeping with the HMRC Charter principles, the Department aims to balance digital initiatives with accessibility for those facing digital exclusion.
Asked by: Lord Lipsey (Labour - Life peer)
Question to the HM Treasury:
To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.
Answered by Baroness Vere of Norbiton - Parliamentary Secretary (HM Treasury)
HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.
This information can be found at the following link: