Ukraine Refugees: Mothers and Dependent Children Arriving in the UK

Baroness Sheehan Excerpts

Thursday 7th July 2022 Grand Committee

[Baroness Sheehan (LD)]

My Lords, it is a pleasure to follow the noble Lord, Lord Cormack. I frequently find myself in agreement with him and that is no less true today. I add my thanks to the noble Lord, Lord Loomba, for bringing this debate to Grand Committee. I also pay tribute to the fantastic work that the Loomba Foundation carries out on behalf of widows. I know the noble Lord has a very personal affinity with women who have been widowed. It is wonderful to see that care and practical knowledge of the hardships that widows and children in particular face addressed in such a practical way.

I am going to talk about Ukrainian family refugees from a very personal point of view. I have the privilege—I can honestly say that—of hosting two families, one of which arrived in April and the other just a few weeks ago. Their gratitude has been very touching. In a practical way, they are very grateful for the help they have received and they do not ask for anything, but it is clear to me that they have needs that the Homes for Ukraine scheme, generous as it is, does not meet. Maybe we could do things differently and improve on them a bit.

I will start by talking about the application process, which the Minister and I have exchanged views on before—very amicably. I wonder whether the application process is now a little easier. We know that the application forms for people who are still in Ukraine or those who have left and are in Poland and other countries are quite a challenge to fill in, not least because they are in English. I think there was some misunderstanding about this. The guidance notes have a drop-down option for Ukrainian and Russian. However, when you click on the pages for the application forms, they remain solely in English—and it is quite technical English. Having to navigate those pages with Google Translate, with two small children and a dog to look after, and an intermittent or failing internet connection in a hotel room, is really unacceptable, especially as, if you are in the middle of a page and the internet fails, you lose the page and have to start all over again.

The application has to be carried out for each individual; you cannot do a group or family application. I know that we have had some questions about that because the Minister and I have exchanged some views on it. One of my families had application forms and they were split; the child was granted an application and the mother was not. There is no way that a mother is going to be able to take advantage of a visa for her children unless she can accompany them. The girl in question is aged two at the moment—three next week.

In response to a question on 31 March, the Minister apologised and said that when he had claimed that the forms were in Ukrainian, in fact that was not the case. It may be easiest if I quote from Hansard. He said:

“If that is not the case, I apologise to the noble Baroness. That is certainly in train and she is absolutely right to ask that question.”


What was in train was making sure the application forms could be accessed in Ukrainian or Russian. He finished by saying:

“I am very happy to contact her separately with a progress report on that.”—[Official Report, 31/3/22; col. 1775.]


So far, there has not been a progress report. It is really important that we get this right. The noble Lords, Lord Cormack and Lord Loomba, both talked about us being in this now for the long term. The people needing help, refuge and sanctuary will become only a greater imperative, so I hope that we can make this part of the process a little easier and less stressful.

The option saying that the English sponsor can take on this role, and that you can fill out the forms in English on the part of your guest, is just not acceptable. I did not know my family beforehand; the hosts and the family often do not know each other. You are asking for an exchange of personal details with strangers. It is one thing once they arrive and you meet them face to face. Immediately, a social worker is in contact and that is a very different situation. But to expect such an exchange of intimate details at such an early stage is just not acceptable. Anyway, for a lot of the English sponsors the form is quite difficult to fill in. To upload the documents, et cetera, is really quite a process; I hope we can do something about that.

I am going to move on quickly and talk about the money at the start. While £200 per individual is really welcome, it is just not enough. As I understand it, it is for “immediate costs”, which implies for the first week or two, or maybe even the first month. The fact is that even three months down the line, claims for universal credit still have not happened and that is the next source of their own income. The last thing they want to do when they are so full of gratitude is to admit that they need help with immediate costs such as food.

I took the family straight to a supermarket—I said, “Lidl or Tesco?”. They are professional people. She is a qualified accountant in Ukraine and I think they really felt they could stand on their own feet. But on the first visit to Tesco, when they looked at the prices in the shop they were horrified. They left without buying anything; it broke my heart. They actually bought just one essential carton of lactose-free milk for the son. They knew that they had to make their money last and stretch, and they needed to find out what other options were available before they could do that.

Regarding the £200, can we look at whether we can get that universal credit and access to jobs in place sooner? It would be really helpful. They want to work, in spite of all the stresses involved in not having any back-up support for childcare without the family and friends network that they are used to in Ukraine. They are really willing to work, but that would really help.

Before you can apply to the jobcentre you need a national insurance number, and before you can have that you need a bank account. Before you can have a bank account, you need a UK telephone number. These are significant steps, each requiring quite a lot of process and application, with waiting periods in between. The way the system is set up, they cannot stand on their own two feet as soon as they would like to.

Food banks have been a lifeline for them. They do not like to ask me for things. They had a full fridge and some basic items when they arrived, but they have found food banks a lifeline and I have to say that food banks have really stepped up to the mark. I hope the Government are providing help and support there, particularly for food banks that are getting waste food from supermarkets delivered to them so that there is fresh food and not just tins of beans and bottles of ketchup. They can get real food from food banks and those food banks need support.

On jobs, I have already mentioned the care duties. Signing on at the jobcentre is becoming quite a big thing among the Ukrainian refugee families, because their experience has been that jobcentres want too much, too quickly. They want them available for work all the time, yet they have children to look after and grandma to look after. They have children in school, which is great, but they are under stress, things are going wrong all the time—hospital visits, doctors’ visits, et cetera. She cannot hold down a job, much as she would like to, yet they also have financial pressures. My family, with the best will in the world, has not yet been able to access universal credit.

--- Later in debate ---

[Lord Harrington of Watford (Con)]

I wish I had that much influence with NatWest. I do not recall it being on the list, but TSB and Halifax are, for example. They are all quite well-known banks, but it is not just the big clearing ones. I would be delighted to hear any case studies, or indeed to meet personally with the refugees my noble friend knows, if he would like me to. Every week, I meet refugees and I find out a lot from it. I have found meeting MPs very helpful as well, because of course they meet constituents. I would be very happy to meet personally with my noble friend Lord Moynihan —I have not seen him since we were undergraduates together, but he will not remember that—or any of the refugees he mentioned. I would be very happy to bring them here to meet them and hear about their experiences.

[Baroness Sheehan (LD)]

I just want to confirm that NatWest is definitely in the scheme. It is the bank that my families are using; it is definitely in the scheme, and we were told that it takes 28 days to process those forms. The Vodafone scheme that is supposed to be helping Ukrainian refugees leaves much to be desired. There is lots of noise about its generosity but in fact those SIM cards, which are essential to setting up bank accounts and everything that follows from them, are not readily forthcoming.

[Lord Harrington of Watford (Con)]

I had heard of the Vodafone Foundation in the context the noble Baroness mentioned, with a lot of noise, et cetera. I am very happy to meet it. In fact, I had a meeting yesterday with someone who does a programme with Vodafone in other countries, but I will now ask to meet the Vodafone people directly, because its involvement is trumpeted—that is the correct word for Hansard.

I have missed the comments from the noble Lord, Lord Khan, on PTSD. At the moment, it has not become a problem. This could be because it is not being reported. It could be because people are keeping things inside, because they just got away from a traumatic situation. I suspect it is beneath the surface. At the refugee groups I talk to, you meet people who are beautifully spoken—perhaps a mother with young children. You could easily think on the surface that you were attending a kids’ playgroup like those you go to up and down the country, but when you get talking, you can see what is just under the surface. I thank the noble Lord for flagging this. At the moment, it is not a problem, but we are on alert, via the local authorities.

I must conclude; I have probably gone well over my time.

Ukraine: Refugees

Baroness Sheehan Excerpts

Wednesday 6th April 2022 Grand Committee

[Baroness Sheehan (LD)]

My Lords, it is a pleasure to follow the noble Lord, Lord Cormack, and I thank the usual channels for allowing me to speak in the gap. I add my thanks to the noble Baroness, Lady Helic, for bringing this important debate to Grand Committee and I look forward to the maiden speech of the Minister, the noble Lord, Lord Harrington. In advance, I pay tribute to the work that he has done on settling refugees during his time in the other place. It gives me confidence that, in time, he will be able to make the Homes for Ukraine scheme less of a challenge, because the process is currently not user-friendly—certainly not at the Ukrainian end. As we have heard from numerous noble Lords today, the need is urgent. Is the application form for the Homes for Ukraine scheme now available in Ukrainian and Russian?

[The Deputy Chairman of Committees (Baroness Healy of Primrose Hill) (Lab)]

My Lords, there is a Division in the House, so we will adjourn for a few minutes.

--- Later in debate ---

[Baroness Sheehan (LD)]

Can the Minister say whether the application form for the Homes for Ukraine scheme is now available in Ukrainian and Russian, or are families still expected to use Google Translate or add additional layers of complexity and confusion by asking a sponsor to fill in the form? The Minister will know from conversations last week that the guidance page on the government website is in English, Ukrainian and Russian, but the application form itself is available only in English still. Why is that? If we can manage the guidance page in three languages, why cannot we manage the application form itself?

From the figures that the Minister gave to the House last week, I hope that he will agree that it is quite shocking that, even after refugees have jumped through various hoops, the Home Office has approved only one in 10 applications. People are stuck in limbo when they should not be. I know of more than 20 people who have jumped through the hoops and now have reference numbers, sponsors and job offers, but are waiting for an official letter of permission to travel, without which they cannot enter the UK. Last Thursday, the Minister was unable to say how many letters of permission to travel had been issued. Maybe he could update the Grand Committee this afternoon.

I now know of one letter of permission to travel from the group of people whom I mentioned earlier, which was issued to a four year-old girl. However, the mother did not receive a letter. For goodness’ sake, is it really beyond the means of the Home Office to link an application of a child of four years to its parents and deal with the two together? Like many others, they should already be here.

The Government are putting out a lot of campaign press releases, which seem to suggest that there are no problems. That blatantly is not the case. I suggest that the Government would do better to put out press releases that tell it as it is, then maybe the Minister would not be put under pressure from noble Lords who seek to help Ukrainians with whom they are in contact and who need our help so urgently. I hope today that the Minister will be able to put that right and tell us that people have now begun to arrive in England on the Homes for Ukraine scheme. I hope that the figures that the Minister will give us refer to the Homes for Ukraine scheme and not the Ukraine family scheme, which seems to have fewer problems—but maybe that is not so.

I mention the figures for England, as the guidance page on the government website tells us that Ukrainians can choose the Scottish Government as a sponsor and that the Welsh Government will also act as a sponsor. We have already heard details of that from the noble Baroness, Lady Finlay. Maybe the unused Nightingale centres will finally come in handy if we in England can waive visas also.

In conclusion, the Government continue to put paperwork before people, which is such a sad case. When Scotland, Wales, Ireland, France, Germany and a host of other countries can waive visas and welcome people as refugees first, filling in the paperwork afterwards, why cannot our Government in Westminster do the same?

Ukraine Refugee Visas

Baroness Sheehan Excerpts

Thursday 31st March 2022 Lords Chamber

[Lord Harrington of Watford (Con)]

I thank the noble Lord, Lord Ponsonby, for his very valid questions. On his first question on the number of arrivals, I cannot give him that number, but I said that I would write to the House of Commons DLUHC Select Committee, so will of course write to him. I said Friday or Monday; I would like to keep to that and certainly will.

The noble Lord’s second question was to do with children. If I may paraphrase, he said, “Yes, everyone knows security is important, but what security risk can children pose? Do children with their mother have to have biometric tests, et cetera?” The answer is yes, but I should explain the reason, because I asked that question a lot myself, as the noble Lord may imagine. Unfortunately, people traffickers are alive and well and are prospering. We have been warned of this by the Ukrainian and Polish Governments, so we have to be sure that the children are in fact the children of the person claiming to be their mother and I am afraid that involves a visit to the visa centre. All I would say in mitigation is that 90% of applicants are now able to apply online without using the biometric tests. The visa centres are a much quicker way of doing it. The officials are briefed to do it as quickly as possible. If there is evidence that we can look at that those children are children of the mother that they say they are, we are flexible as we can be, but I make no excuse for doing that, because we do not know another way around it.

Finally, conscious that we have 10 minutes, as mentioned by my noble friend, I come to the bureaucracy and the extra caseworkers. This has been geared up a lot. In fact, I am going to Sheffield tomorrow to see the process right the way through the system. There are hundreds of extra caseworkers. We are doing evening shifts and weekend shifts to make sure that the current backlog is expedited as quickly as possible.

[Baroness Sheehan (LD)]

My Lords, on Monday, the Minister told me from the Dispatch Box that I was wrong when I raised concerns about application forms for Ukrainian refugees being available only in English, yet just last night, the Home Office confirmed that this is indeed the case. It said that Ukrainians seeking refuge could ask their sponsor to fill the form out for them instead. This is a ludicrous suggestion and further elongates an already arduous process. Does it not show that the Government are once again putting paperwork before people? Does the Minister accept that his remarks on Monday were wrong and will he please correct them?

[Lord Harrington of Watford (Con)]

I thank the noble Baroness, Lady Sheehan, for her question. If I misled her or this House, it was the last thing I intended to do. My memory is that I said that the forms are in English, but there are drop-down bits on the website that translate matters into Ukrainian. If that is not the case, I apologise to the noble Baroness. That is certainly in train and she is absolutely right to ask that question. I am very happy to contact her separately with a progress report on that. I apologise to her and the House if I misled her, but assure her that it was not done on purpose.

Homes for Ukraine Scheme

Baroness Sheehan Excerpts

Thursday 31st March 2022 Lords Chamber

[Lord Harrington of Watford (Con)]

I thank the noble Baroness, Lady Hayman, for her comments—again, very constructive and helpful. I will do my best to answer them as quickly as possible, owing to time. The first question was about how we are making Ukrainians aware of our schemes. The answer to that is that now, through our work with the Polish authorities, when people pass into Polish territory, they will download a QR code, and that will give them all the information about our scheme, which is translated into their languages. Secondly, we are providing leaflets in Ukrainian that are distributed widely through NGOs as well as by our own staff. We are very conscious of this, and the noble Baroness makes a valid point. We need to do more. But now we are basically sending a message to everybody through a phone messaging system.

The second question was on simplification of the process. I have spoken extensively about that. I will not repeat myself, but my whole being is to simplify this process as quickly as possible.

Thirdly, the noble Baroness asked about the implications for the 44 people who have been made homeless. This is not an excuse, but I should clarify that this is from the family programme, not the sponsor programme. It is the responsibility of local authorities to deal with them. It is not acceptable. Of course, they have the money to deal with homeless people, but they should not be homeless because they are on a family scheme.

The noble Baroness’s final point is to do with the guidance that local authorities receive. I am sure she is aware, but there is extensive guidance on the internet, and I have regularly met the main people at the LGA to try to brush up on this. I have had conversations with CEOs of councils and with the political leaders of all parties to try to hone this.

[Baroness Sheehan (LD)]

My Lords, yesterday the noble Lord, Lord Ahmad, in response to the Statement on Ukraine, said that 2,700 visas had been granted to Ukrainian refugees. Can the Minister say whether that number refers to applications for the Homes for Ukraine scheme? My understanding is that people who do manage to navigate that application process are issued a reference number, not a visa, and then have to await an official letter of permission to travel to the UK, without which they cannot enter the UK. This is yet another example of putting paperwork before people. How many people have received that letter and, as a consequence, how many people have arrived in the UK?

Homes for Ukraine Scheme

Baroness Sheehan Excerpts

Monday 28th March 2022 Lords Chamber

[Lord Harrington of Watford (Con)]

I shall write to my noble friend with the answer to that question because I am not party to that information.

[Baroness Sheehan (LD)]

Will the Minister meet me, because I am really struggling to get a family that I am trying to sponsor to fill in the paperwork. They are all women and children—three generations. They are struggling to fill in the application forms and upload the documents: they have to use Google Translate, their internet keeps failing and each time they have to start from the beginning as the page is not saved. That process has to be done for each and every person. Why is there no one on the ground in the Home Office to help them? Honestly, it looks as though the Home Office has designed a system that is programmed to fail. That just does not reflect the generosity of the British people.

[Lord Harrington of Watford (Con)]

I do not accept the statement of the noble Baroness that the system is built to fail—it is not. But there are problems with it. I would be delighted to sit down with her and discuss it. She did make one error in what she said—and perhaps she does not realise it—in that though the forms are in English, there is a drop-down section for each one translating into Ukrainian. But I would be very pleased to meet her.

Refugees and Asylum Seekers

Baroness Sheehan Excerpts

Monday 28th February 2022 Lords Chamber

[Baroness Williams of Trafford (Con)]

Obviously, I will not go into the details of individual conversations, but we consulted with the UNHCR, as would be expected. Clearly, we did not come to the same conclusion as the UNHCR.

[Baroness Sheehan (LD)]

My Lords, the evidence of the horror unfolding in Ukraine on our TV screens over the last several days must surely put to bed once and for all the Government’s grotesque assertion that it is pull factors that attract refugees to seek asylum in Britain or anywhere else. Surely the Minister sees that the Government must do the decent thing and pull the abominable Clause 11 from the Nationality and Borders Bill, because they will be defeated when it comes to a vote in this House.

[Baroness Williams of Trafford (Con)]

I think we should separate out pull factors from those in war-torn countries who need our humanitarian protection. I do not think we should conflate the two things. These people desperately need our help, and they shall get it.

United Kingdom Resettlement Scheme

Baroness Sheehan Excerpts

Wednesday 3rd March 2021 Lords Chamber

[Baroness Williams of Trafford (Con)]

The noble Lord will know that we have left the European Union—[Interruption.] I will get to that if noble Lords do not interject. Our commitment is to resettle people from around the world who need our protection. It has been difficult to achieve resettlement in the last few months, but our commitment is not dimmed despite the pandemic hindering some of our efforts.

[Baroness Sheehan (LD) [V]]

My Lords, the Government’s own documents say that resettlement schemes

“target those in greatest need … including … survivors of violence and torture, and women and children at risk.”

Does the Minister agree that an apology is owed to the 3,477 people accepted on to the new UK resettlement scheme this year for the unexplained and, quite frankly, inexplicable delay to their arrival in the UK?

[Baroness Williams of Trafford (Con)]

Naturally the pandemic has hindered our efforts. Everything has been delayed, including resettlement schemes. We have restarted the resettlement schemes because we have reached over 20,000 under our previous commitment. I am not sure “apology” is the right word as we are doing everything we can, and we have restarted our resettlement schemes.

EU-UK Joint Political Declaration on Asylum and Returns

Baroness Sheehan Excerpts

Thursday 28th January 2021 Lords Chamber

[Baroness Williams of Trafford (Con)]

That is something that I checked on before I left the department this morning, so I can absolutely confirm that we will lay a Statement before Parliament providing those further details by 10, not 11, February 2021.

[Baroness Sheehan (LD) [V]]

My Lords, can the Minister update the House on current government policy towards asylum seekers whom the Government would have returned to their point of entry into the EU under the Dublin regulations prior to the trade and co-operation agreement coming into force?

[Baroness Williams of Trafford (Con)]

As I said to noble Lords who asked this previously, routes are available to people who wish to seek our asylum. Those routes have always existed. We were never going to be involved in Dublin beyond our exit from the European Union. My right honourable friend the Home Secretary will, in due course, lay out those safe and legal routes. We will also continue to give people who need our protection refuge in this country.

Domestic Abuse and Hidden Harms during Lockdown

Baroness Sheehan Excerpts

Tuesday 19th January 2021 Lords Chamber

[Baroness Williams of Trafford (Con)]

I am sure that the noble Baroness will be aware that the ONS will now be including the over-74s in its statistics, which is very helpful indeed. I am very aware of elder abuse—particularly as some older people do not even know that what they are going through is in fact domestic abuse. I am very happy to speak to the commissioner in Wales and glean any areas of good practice that we might learn from here.

[Baroness Sheehan (LD) [V]]

My Lords, the surge in domestic violence since the start of the pandemic is appalling and the launch of “Ask for Ani” is really very welcome. However, of the nearly 12,000 pharmacies in the UK, less than a quarter are registered on the scheme. What plans do the Government have to carry out monitoring and rapid evaluation of the scheme? If results are encouraging, what plans are in place to promote it to all pharmacies with suitable premises?

[Baroness Williams of Trafford (Con)]

I agree with the noble Baroness. I would like not to just promote it to all pharmacies but—as in the point made by the noble Lord, Lord Kennedy—to see how it could be rolled out more widely to more premises. She says that fewer than a quarter of pharmacies are registered. I do not know whether that is the case at all, but it has just been launched and I assume that the take-up will improve as time goes on. We will certainly promote it to more than just pharmacies as time goes on.

Immigration: Detainee Support

Baroness Sheehan Excerpts

Tuesday 7th July 2020 Lords Chamber

[Baroness Williams of Trafford]

My Lords, nobody should be left destitute in the current situation. Anyone who has applied for asylum, and even those who have been refused asylum, is being housed either in hotels or initial accommodation. If anyone is destitute, it is perhaps because they have breached the conditions which they are obliged to follow. In the main, we are a very humane country, with a humane Government who want to help these people. During the pandemic, everybody who has claimed asylum, and even those whose asylum claims have failed, is being looked after.

[Baroness Sheehan (LD) [V]]

My Lords, immigration detention is an inhumane system, where people, most of whom will not ultimately be removed, can be locked up indefinitely without trial. Does the Minister agree that Covid-19 has put into the spotlight the arbitrary nature of the Home Office’s approach to detention and shown it to be both cruel and unnecessary? If she does not agree, can she say why immigration detainees have had a 95% success rate in bail applications since lockdown started?